Welcome to our four-star hotel! Nice to have you with us. On this page you'll find out all about the special features of our hotel, together with interesting facts and services. We are always available to answer your questions and wish you a wonderful stay.
Check-in / Check-out
The rooms, suites and apartments are ready for occupancy from 14.30 hrs on the day of arrival and are available until 11 hrs on the day of departure. Luggage can be deposited in the ski room at any time.
Summer & Winter Season in Zermatt
The summer season starts mid of June and lasts until end of September.
The winter season already starts at the end of November and lasts until the end of April.
Breakfast at Matterhorn Lodge – Eating out
As a four-star hotel we offer a substantial breakfast buffet between 7:30 am and 10:30 am.
Vouchers & Gifts
Give the gift of a break at Matterhorn Lodge! The individually designed vouchers are a popular gift for any occasion. The mementos of our hotel which we sell at the reception are also really popular, and include fluffy bathrobes, terry towels with our logo, high-quality cashmere blankets, the Sirocco tea assortment, Ambiente napkins or the Zermatt panorama knife. In our online shop you can personalise your voucher, pay securely online and print it out immediately.
With the chip card you open your room and the hotel entrance door, the wellness area and the ski locker. If a card is lost or not returned we reserve the right to charge CHF 10 on the final bill.
Shopping Service
We offer our guests in suites and flats a shopping service to ensure a relaxed arrival. Send us your shopping list and on your arrival the refrigerator will already be stocked as desired.
Travel Insurance
Unforeseen events can happen before the start of a journey, so we recommend that you take out travel insurance or travel cancellation cover. This will protect you from unnecessary costs.
Swiss Bike Hotel
We are a certified hotel with the necessary infrastructure: bike cleaning area, repair kit and laundry service for sportswear. We provide detailed information material with tour suggestions and cooperate with a bike shop for rentals and repairs.
Services & Specialities
For your perfect stay we do (almost) everything for you. Here is an extract from our services:
Infrastructure: daily cleaning of rooms, suites and apartments
Ski room: with lockable cupboards and integrated boot heating
Luggage & transport: luggage storage on the day of arrival or departure; transport on arrival and departure by electric taxi
Laundry and ironing service: washing and ironing (at reasonable prices) and dry cleaning
Culinary options: hiking lunch packs or late-risers' breakfast
Wellness: organisation of massage and cosmetic appointments
Emergency Number 112
We hope that our guests will not need it, but it is still good to know the 112 number for medical emergencies.
Valuables in the Safe
Please lock away your valuables in the safe. We accept no liability for the theft of items that have not been locked in the safe or ski locker.
Pets
Pets are not allowed in our hotel.
Smokeless
The Matterhorn Lodge is smoke-free. We ask you to protect the environment and use the ashtrays that are available outside.
Service around the Clock
We are there to fulfil your wishes and requests from 7.30 – 12.00 hrs and from 14.30 – 22.30 hrs. You can reach us by telephone at any time on +41 27 966 46 00.
